HCTEC ANNOUNCES GO-LIVE OF 24/7 SUPPORT DESK SERVICES FOR UI HEALTH
Contract Drives Addition of Brentwood Service Center, 20 New Health IT Jobs
Jan.23, 2020 – BRENTWOOD, Tenn. – HCTec, which delivers healthcare IT workforce solutions to more than 250 health and hospital systems across the U.S., today announced the go-live of its Managed Services contract with UI Health, providing 24/7 full Support Desk services by the company’s highly trained help desk team out of its Hohenwald, Atlanta and newly added Brentwood service centers.
“With Electronic Health Record (EHR) adoption nearing 100 percent among hospitals and physicians’ offices, the role of the Support Desk is mission-critical in ways it has never been before, and we’re honored to serve as the single point of contact for UI Health’s IT-related questions, incidents and requests,” said Rob Dreussi, HCTec Chief Information Officer.
A part of the University of Illinois at Chicago (UIC), UI Health provides comprehensive care, education and research to the people of Illinois and beyond through a clinical enterprise that includes a 462-bed tertiary care hospital, 21 outpatient clinics and 11 Mile Square Health Center facilities. UI Health was recognized as a “Most Wired” healthcare organization for 2019 by the College of Healthcare Information Management (CHIME), its ninth consecutive year on the list.
“In HCTec, we have found a partner that clearly understands healthcare, has strong foundational processes and orientation towards the customer,” said Audrius Polikaitis, UI Health Chief Information Officer. “HCTec does a great job of representing us to our clients (the clinicians) and has already proven to be extremely competent, detail-driven and flexible.”
The Tier 1 go-live marks the continued expansion of HCTec’s footprint in an area of growing demand among hospitals and health systems nationwide. HCTec announced the addition of 100 jobs at its Hohenwald service center last Fall and expects to continue expanding in all three of its service centers in 2020. During an average month, the company’s Support Desk team professionally supports more than 60,000 EHR users and handles 3,000 service requests and 3,500 maintenance tasks. Its 24/7 Service Desk offerings include navigation, support and troubleshooting of EHR applications such as Epic, Cerner, Meditech and Allscripts to hospital staff, patients, physicians and clinicians.
Headquartered in Brentwood, Tenn., HCTec helps hospitals nationwide reduce operating costs, improve quality and optimize labor forces with highly specialized healthcare IT skills, staffing, project-based consulting and application-managed services support. Learn more at https://www.hctec.com
Marketing Manager, HCTec
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